Return, Refund & Cancellation Policy

At DUAORA, we value your trust and strive to provide you with the best shopping experience. Please read our return and refund guidelines carefully before placing an order.

Return & Refund Policy

We offer a 3-Day Return Policy, which means you have 3 days from the date of delivery to register a return request. After this window, returns will not be accepted.

To initiate a return:

• Email us at hi@duaora.com within 3 working days of delivery with your Order ID and reason for return.

• An unboxing video is mandatory for all return/exchange requests.

1. Damaged / Missing Product

• Every product undergoes a 3-layer quality check before dispatch.

• If your order arrives damaged or with a missing item, please report it within 3 days of delivery with a 360° unboxing video clearly showing the issue.

• Only the damaged item(s) in a multi-product order will be eligible for return.
  

• If the video evidence is unclear, tampered, or incomplete, the request may be rejected.

2. Product Dislike

• We don't accept return if you wish to return a product due to personal preference ("dislike"). 

3. Return Conditions

• Returns/exchanges are processed at the order level (not on individual products in the same order).

• Single pieces from combos/gift boxes cannot be returned or exchanged.

• Products purchased during promotional offers, contests, clearance sales, or special schemes are not eligible for return/exchange.

Cancellation Policy

Due to operational challenges, order cancellations are not accepted once an order is placed. We kindly request our customers to place orders mindfully and avoid impulsive purchases.

At DUAORA, customer satisfaction is our top priority, and we aim to make your shopping experience smooth and secure. For assistance, feel free to reach out via:

• Email: hi@duaora.com

• Instagram DM: @duaora_

• WhatsApp:  +91 9446366334